The global call centre giant has built its fortune on exploiting a young, abundant and cheap workforce.

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Tous les chiffres


  • 1st of call centres globally
  • 1st of French private employers globally
  • N° 21 of private employers globally

Profits and dividends (million €)

Wages and turnover (2021, million €)

Greenhouse gas emissions

CEO pay

19,6 million € (2021)

Pay ratio between CEO and average worker

1 706 (2021)


54 % of employees 25 % of executive committee (2021)

Lobbying expenses declared

50 -100 thousand € (Brussels, 2021)

Share of subsidiaries in secret jurisdictions

17,8 % (2019)


418 742 globally (2021)
  • Website
  • Headquarters 21-25, rue Balzac, Paris
  • Leadership Daniel Julien (CEO, chair of the board and founder)
  • Shareholders BlackRock (9.1%), Fidelity (5.5%), Vanguard (3.5%), Comgest (2.4%), Norges Bank (1.7%), Daniel Julien (2%)
  • Board members Daniel Julien (chair and CEO), Emily Abrera (ex McCann-Erickson), Alain Boulet (consultant), Bernard Canetti (Comme j’aime, Centre européen de formation), Philippe Dominati (former polician), Pauline Ginestié (consultant), Jean Guez (Cabinet SCA), Véronique de Jocas (workers representative), Wai Ping Leung (Cobalt Fashion), Evangelos Papadopoulos (workers representative), Robert Paszczak (Wheaton Bank & Trust), Leigh Ryan (lawyer), Christobel Selecky (administrator of health companies), Angela Maria Sierra-Moreno (consultant), Patrick Thomas (ex Hermès), Stephen Winningham (Panmure Gordon)
  • Main countries Philippines, Colombia, India, United States, Mexico, Brazil, Netherlands, Portugal, Greece

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